RETURNS
Changed your mind? No stress. Our returns process is easy and seamless click here for more info!
What is your return policy?
Culture Kings would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to
How does Refundid work?
Refundid allows eligible customers to receive their refund upfront, rather than waiting for their return to arrive back at our warehouse and be processed. A few things to keep in mind:. Paid with Afterpay or another Buy Now, Pay Later service?If you
How does my return work if I have used a third party payment plan? i.e Afterpay/Klarna
EXCHANGE/STORE CREDIT: Your return will be processed as per normal and your Afterpay instalments will remain the same REFUND: The refunded amount all depends on the current status of your Afterpay payments. The total amount of the instalments you
The size I want to exchange is not available, but I can see it on the website?
When you are lodging an exchange for a different size in the returns portal, there are times when the stock is not available. This means that either the item is out of stock or low in stock, which we can not guarantee will still be available by the
Can I return multiple orders in the one return parcel?
Yes! 🙌. You are more than welcome to return items from multiple orders in the same parcel to help save on return postage costs. Please make sure you lodge a separate return for each order through our online returns portal and follow all of the promp
I ordered a bundle, can I return part of it?
Yes! If you purchased an item as part of a bundle and only wish to return that individual item, you do not need to return the entire bundle if you are requesting a size exchange or store credit. For individual items returned from a bundle, we can off
When will I receive my exchange item?
Once received, your return will take up to 3 business days to process. We recommend using tracked post for all returns to ensure your items arrive safe and sound back to us. Once your return/exchange has been processed, you will receive an email
Can I get a refund back to a different card?
Unfortunately, we are unable to process a refund to a different card or payment method. For security reasons, all refunds must be returned to the original payment method used to place the order. If the card you originally used has expired, been repla
How do I package my return?
All return items must be securely packaged in a protective shipping bag or box. You can reuse the packaging your order arrived in or purchase suitable packaging from your local post office. Please ensure all items are securely enclosed, old shipping