Can I get a refund back to a different card?Updated 7 days ago

Unfortunately, we are unable to process a refund to a different card or payment method. For security reasons, all refunds must be returned to the original payment method used to place the order.

If the card you originally used has expired, been replaced or is no longer active, don't worry! In most cases, your bank will automatically redirect the refund to the account associated with that card.

Once your refund has been processed by us, please allow up to 5 business days for the funds to appear in your account.

If the original bank account has been closed, or you still cannot see your refund after 5 business days, please contact your bank or card provider directly. They will be able to locate the incoming refund and advise you on transferring or releasing the funds to your current account.

Unfortunately, Culture Kings is unable to redirect the refund to another card or bank account once it has been processed.