What is your return policy?Updated 13 days ago

We want you to be happy with your Culture Kings purchase! For full information about returns, eligibility and exclusions, please visit our Returns section.

Under Australian Consumer Law, you may be entitled to a replacement or refund for a major failure, as well as compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not considered major.

If you believe you’ve received a faulty or incorrect item, please report the issue to our Customer Experience team as soon as possible so we can assist.

Return Requirements

• Returns must be received within 30 days of the purchase date.
• Face masks, underwear and earrings cannot be returned due to hygiene reasons.
• Gift cards cannot be returned and are not redeemable for cash.
• Items must be returned securely packaged and in their original, unworn condition, including all tags, boxes, packaging and casing. We reserve the right to decline returns that do not meet these requirements.
• Shoe boxes must not be taped, written on or damaged. The original shoe box forms part of the product and must be returned in the same condition in which it was received. Please ensure the shoe box is placed inside suitable protective packaging or a separate shipping satchel/box before returning it. If a postal provider applies tape, labels or markings directly to the shoe box, or uses the shoe box itself as the shipping vessel, this remains the customer’s responsibility. Please ensure the postal provider does not alter or damage the original shoe box when lodging your return.
• Original shipping costs are non-refundable, as these costs are paid to the delivery provider for the original shipment.
• Final Sale items cannot be returned for a refund, unless the item is deemed faulty. You can identify a Final Sale item on the product page, where “Final Sale” will be clearly displayed in red writing underneath the item’s price prior to purchase.
• If you received a free gift/NFS item with your purchase and your return means you no longer meet the promotional requirements, the free gift/s must also be returned.

Once your return has been received and processed, you’ll receive a confirmation email from our team.

You can submit your return through our online Returns Portal or visit our Returns section for further information.