When will I receive my exchange item?Updated 2 hours ago

Once your return has been delivered to our Returns team, please allow up to 5 business days for it to be processed.

We strongly recommend using a tracked postage service when sending your return so you can follow its journey and confirm when it has safely arrived back with us.

Once your return or exchange has been processed, you'll receive an email confirmation from our team. If you've requested an exchange, this email will also include your new tracking details once your replacement item has been dispatched.

All exchange orders are sent via Express Shipping to get your new item to you as quickly as possible. You can check the estimated Express Shipping timeframes for your location HERE.

Please note that the 5-business-day processing timeframe begins from the date your return is delivered to us, not from the date it is posted.

During peak periods and major sales, our Returns team may experience a higher-than-usual volume of parcels, which can occasionally result in slight processing delays. We kindly ask for your patience while our team works through returns in the order they are received.

If your return has been showing as delivered for more than 5 business days and you haven't received confirmation that it has been processed, please reach out to our Customer Experience team and we'll be happy to look into it for you.