How does my return work if I have used a third party payment plan? i.e Afterpay/KlarnaUpdated a month ago

Your return will be processed as normal, and your Afterpay/Klarna instalments will continue until your return has been received and processed by us.

The amount refunded will depend on the current status of your Afterpay/Klarna payment plan. Any instalments you have already paid will be refunded, while any remaining unpaid instalments will be adjusted or cancelled accordingly.

For example:

• If you have paid 1 x $50 instalment, the $50 you have already paid will be refunded and the remaining 3 x $50 instalments will be cancelled.
• If you have not yet paid any instalments, no funds will be returned to your bank account, as the outstanding instalments will simply be cancelled.

Please note: We are unable to pause Afterpay or Klarna payments while your return is in transit. You will need to continue making any instalments that fall due until your return has arrived back with us and has been processed.

Using Refundid with Afterpay/Klarna

If you choose Refundid for an order originally paid for with Afterpay or Klarna, you may receive your instant refund from Refundid before your Afterpay/Klarna payment plan has been updated.

Using Refundid does not immediately cancel or pause your Afterpay/Klarna instalments. Your payment plan will continue as normal until your return has arrived back with us and has been processed. Once processed, the refund will be applied to your Afterpay/Klarna account and any applicable remaining instalments will be adjusted or cancelled.

Please continue making any Afterpay/Klarna payments that fall due during this time to avoid missed or late payments.

All online orders paid for using a third-party payment provider must be returned online and cannot be returned in-store. You can lodge your return through our online returns portal HERE.