How do I package my return?Updated a month ago

All return items must be securely packaged in a protective shipping bag or box. You can reuse the packaging your order arrived in or purchase suitable packaging from your local post office.

Please ensure all items are securely enclosed, old shipping labels are removed or covered, and your new return label is clearly attached.

Shoe Returns

Shoes must be returned in their original, undamaged shoe box, placed inside a separate postage bag or shipping box.

Please do not attach tape, stickers, shipping labels or write directly on the shoe box, as this may result in your return being rejected.

If returning through a post office, please ensure they do not use the shoe box itself as the shipping parcel or attach anything directly to it. Postal staff may not be aware of our return policy, so it is your responsibility to ensure the shoes are packaged correctly. Unfortunately, we cannot make exceptions for shoe boxes damaged or labelled by a postal provider.

Return Tracking

We recommend using tracked postage for all returns.

If you're an Australian customer using a prepaid return label provided through our Returns Portal or Refundid, your label already includes tracking, so there is no need to purchase additional tracking. We recommend keeping your tracking number or lodgement receipt until your return has been processed.