SHIPPING & DELIVERY
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My tracking says delivered but I haven't received my order
We’re sorry to hear you haven’t received your order! If your tracking shows your parcel as delivered, please complete the following steps before contacting us so we can assist you as quickly as possible. 1. Check around your propertyPlease check any
Use the AusPost app to track your deliveries
The Australia Post app makes it easy to track and manage your deliveries all in one place. With the app, you can receive tracking updates, manage eligible deliveries and access additional delivery information directly from your smartphone or tablet.
When will my order be dispatched?
We aim to dispatch orders placed before 2 PM on business days (Monday–Friday) as quickly as possible, excluding public holidays. While we do our best to get orders on their way promptly, there may occasionally be delays during processing. Your order
Australia Post has lost my parcel
Sorry to hear that your order is not with you by now! On the occasion that this parcel is deemed lost, we will not leave you empty-handed but do need to follow the appropriate steps to understand what has gone wrong here. Please send through any
SHIP FROM STORE / SPLIT SHIPMENTS
When you place an order online, our system will automatically attempt to fulfil as much of your order as possible from our warehouse. If an item is unavailable at the warehouse, the system will route that item to the nearest physical store with avail
What does ‘Attempted Delivery’ mean?
Attempted Delivery means Auspost was unable to fulfill the delivery to your address. To reschedule your delivery or to confirm if your parcel has been taken to a post office, please contact Australia Post directly. If you don’t schedule redelivery
International Customs and Import Fees
Customers outside of Australia may be liable to pay for customs and import duties. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/how much these taxes may be before
Why have some of my items arrived without a plastic sleeve?
At Culture Kings, we’re committed to supporting more sustainable practices and reducing unnecessary waste wherever possible. As we stock products from a wide range of brands, packaging may vary between products and suppliers. Many of the brands we st