Australia Post has lost my parcelUpdated 25 days ago

We’re sorry to hear that your order hasn’t arrived!

If your parcel is believed to be lost in transit, our team will work with you to investigate what has happened and determine the appropriate resolution.

While we do not anticipate couriers losing parcels, unfortunately, this can occasionally occur during transit and is outside of our direct control. When this happens, we need to follow the appropriate investigation process with the courier before we can determine the next steps.

Before contacting us, please ensure you have raised an investigation with the courier responsible for your delivery.

To help us review your case as quickly as possible, please provide:

• Your courier case or reference number

• Any correspondence you have received from the courier

• Any relevant screenshots or updates regarding their investigation

Once you have this information, please submit a request HERE and our Customer Experience Team will assist you with the next steps.

Please understand that we may need to wait for the courier’s investigation to be completed before we can provide a resolution.