If you've got questions about your order or need more info, just hit us up by clicking here!
Our goal is to dispatch all orders by 2 pm every business day (Mon-Fri), excluding public holidays. However, a few factors might delay the shipment before 2 pm. We'll keep you posted if there are any delays due to peak sales periods, so keep an eye o
Please call our team ASAP and quote your order number to see if we can get this done for you! AUSTRALIA 1300 CKINGS(1300 254 647) NEW ZEALAND 0508 CKINGS(0508 254 647) *We can not guarantee we will get to emails fast enough which is why we recommend
Oh no! Let's get this sorted for you ASAP. Please lodge a ticket and provide the below information: 1. Photo of the fault and the soles of the shoes. 3. Let us know the fault with the shoes. 4. Let us know if the packaging was a satchel or a box
Our team can still make changes to your shipping address if your parcel has not been sent out. You will need to give us a call ASAP so we can change this before your order is packed and dispatched! If you have already sent us an email we encourage
We are unable to add or change items in your order once placed, it will have to be fully canceled and replaced. Give us a call ASAP and we can attempt to complete this request! AUSTRALIA - 1300 CKINGS (1300 254 647)Monday to Friday 7am - 9pm
We can't make a change to your billing address once your order has been finalized, unfortunately, however, this won't have any effect on the shipping and delivery details, as your order will be shipped to the shipping address you have provided! The
If you have lost your receipt our team will be able to obtain this, given you have all the information below: Please contact our team HERE with the below information: Date of purchase Approximate time of purchase The exact amount of purchase Store
For store purchases, you will need to head back into the store so that they can rectify this for you. If you are not located near that store anymore, please send through the following information HERE A copy of your store receipt OR proof of purchase
Culture Kings do not hold the items in your cart. If you have added an item to your cart there is an opportunity for other customers to check out with this product before you do. To avoid disappointment, we recommend checking out as soon as possible