Can I change my shipping address?Updated 21 days ago

Our team can assist with updating your shipping address only if your order has not yet been dispatched.

If you need to make a change, please contact us as soon as possible via phone so we can look into this for you. If you have already emailed us, we recommend giving us a call as well so we can try to action your request as quickly as possible.

Please have your order number ready when contacting us, as this will help our team process your request as efficiently as possible.

Please note: Once your parcel has been dispatched, we are unable to make any changes to the shipping address or redirect the parcel from our end. You will need to contact your local postal service to attempt to redirect the parcel.

If your parcel has already been dispatched and delivered to the address provided at the time of placing your order, unfortunately we are unable to make any changes or take further action regarding the delivery. We recommend contacting the courier or local postal service directly, as they may be able to provide further assistance with locating the parcel or investigating the delivery.