# culture-kings-2

> Public Help Center articles for culture-kings-2.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [SHIP FROM STORE / SPLIT SHIPMENTS](https://help.culturekings.com.au/en-US/ship-from-store--split-shipments-7552459.md): When you place an order online, our system will automatically attempt to fulfil as much of your order as possible from our warehouse. If an item is unavailable at the warehouse, the system will route that item to the nearest physical store with avail
- [Same day shipping](https://help.culturekings.com.au/en-US/same-day-shipping-368362.md): Our goal is to dispatch all orders by 2 pm every business day (Mon-Fri), excluding public holidays. However, a few factors might delay the shipment before 2 pm. We'll keep you posted if there are any delays due to peak sales periods, so keep an eye o
- [I want to cancel my order](https://help.culturekings.com.au/en-US/i-want-to-cancel-my-order-93778.md): Please call our team ASAP and quote your order number to see if we can get this done for you! AUSTRALIA 1300 CKINGS(1300 254 647) NEW ZEALAND 0508 CKINGS(0508 254 647) *We can not guarantee we will get to emails fast enough which is why we recommend
- [I have a faulty/incorrect/missing item, what do I do?](https://help.culturekings.com.au/en-US/i-have-a-faultyincorrectmissing-item-what-do-i-do-93750.md): Oh no! Let's get this sorted for you ASAP. Please lodge a ticket and provide the below information: 1. Photo of the fault and the soles of the shoes. 3. Let us know the fault with the shoes. 4. Let us know if the packaging was a satchel or a box
- [What if I’ve lost my in-store receipt?](https://help.culturekings.com.au/en-US/what-if-i%E2%80%99ve-lost-my-in-store-receipt-93843.md): If you have lost your receipt our team will be able to obtain this, given you have all the information below: Please contact our team HERE with the below information: Date of purchase Approximate time of purchase The exact amount of purchase Store
- [Can I add or change an item on my order?](https://help.culturekings.com.au/en-US/can-i-add-or-change-an-item-on-my-order-93780.md): We are unable to add or change items in your order once placed, it will have to be fully canceled and replaced. Give us a call ASAP and we can attempt to complete this request! AUSTRALIA - 1300 CKINGS (1300 254 647)Monday to Friday 7am - 9pm
- [Can I change my billing address?](https://help.culturekings.com.au/en-US/can-i-change-my-billing-address-93800.md): We can't make a change to your billing address once your order has been finalized, unfortunately, however, this won't have any effect on the shipping and delivery details, as your order will be shipped to the shipping address you have provided! The
- [Can I change my shipping address?](https://help.culturekings.com.au/en-US/can-i-change-my-shipping-address-93779.md): Our team can still make changes to your shipping address if your parcel has not been sent out. You will need to give us a call ASAP so we can change this before your order is packed and dispatched! If you have already sent us an email we encourage
- [Are items in my cart reserved for me?](https://help.culturekings.com.au/en-US/are-items-in-my-cart-reserved-for-me-93915.md): Culture Kings do not hold the items in your cart. If you have added an item to your cart there is an opportunity for other customers to check out with this product before you do. To avoid disappointment, we recommend checking out as soon as possible
- [I purchased an item in-store and it’s faulty, what do I do?](https://help.culturekings.com.au/en-US/i-purchased-an-item-in-store-and-it%E2%80%99s-faulty-what-do-i-do-93801.md): For store purchases, you will need to head back into the store so that they can rectify this for you. If you are not located near that store anymore, please send through the following information HERE A copy of your store receipt OR proof of purchase
- [What is your return policy?](https://help.culturekings.com.au/en-US/what-is-your-return-policy-93767.md): Culture Kings would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to
- [How does Refundid work?](https://help.culturekings.com.au/en-US/how-does-refundid-work-347791.md): Refundid will provide you with an instant refund for your return!. *If the process is not followed or items are not in original condition, the refund will be voided. If you have any concerns relating to Refundid please reach out to them directly at i
- [How does my return work if I have used a third party payment plan? i.e Afterpay/Klarna](https://help.culturekings.com.au/en-US/how-does-my-return-work-if-i-have-used-a-third-party-payment-plan-ie-afterpayklarna-93905.md): EXCHANGE/STORE CREDIT: Your return will be processed as per normal and your Afterpay instalments will remain the same REFUND: The refunded amount all depends on the current status of your Afterpay payments. The total amount of the instalments you
- [The size I want to exchange is not available, but I can see it on the website?](https://help.culturekings.com.au/en-US/the-size-i-want-to-exchange-is-not-available-but-i-can-see-it-on-the-website-93757.md): When you are lodging an exchange for a different size in the returns portal, there are times when the stock is not available. This means that either the item is out of stock or low in stock, which we can not guarantee will still be available by the
- [Can I return multiple orders in the one return parcel?](https://help.culturekings.com.au/en-US/can-i-return-multiple-orders-in-the-one-return-parcel-93813.md): Yes 🙌 You are welcome to return more than one order in the same return parcel to save on postage costs!. Please make sure you lodge each return separately online through our returns portal and follow all the prompts. Just contact us to let us know o
- [I ordered a bundle, can I return part of it?](https://help.culturekings.com.au/en-US/i-ordered-a-bundle-can-i-return-part-of-it-93817.md): You are only required to send back the item you would like to return if it was a part of a bundle!. However, we can only offer size exchange for the same item or store credit for the amount you've paid for that item. You can submit your order return
- [When will I receive my exchange item?](https://help.culturekings.com.au/en-US/when-will-i-receive-my-exchange-item-93906.md): Once received, your return will take up to 3 business days to process. We recommend using tracked post for all returns to ensure your items arrive safe and sound back to us. Once your return/exchange has been processed, you will receive an email
- [Can I get a refund back to a different card?](https://help.culturekings.com.au/en-US/can-i-get-a-refund-back-to-a-different-card-93955.md): Culture Kings can only refund via the same method of payment on your order. If you no longer have that card, your bank will release the funds to the account that the card is associated with so please check your online banking. If you can't see the fu
- [How do I package my return?](https://help.culturekings.com.au/en-US/how-do-i-package-my-return-469855.md): All return items must be shipped within a protective shipping bag or box. You can either use the postage bag/box that your order came in, or you can purchase one at your local post office. Shoes must be returned in their original shoe box without dam
- [Can I change my payment method?](https://help.culturekings.com.au/en-US/can-i-change-my-payment-method-93826.md): Unfortunately, once your order is placed we cannot change the method of payment. If you do need to make a change of payment we would need to cancel and refund your order so you can replace your order correctly. Submit a for HERE to see if we can
- [Do you accept cryptocurrency as a payment method?](https://help.culturekings.com.au/en-US/do-you-accept-cryptocurrency-as-a-payment-method-93783.md): Of course we do! Through BitPay, we accept the following: Bitcoin (BTC) Bitcoin Cash (BCH) Ethereum (ETH) Wrapped Bitcoin (WBTC) Dogecoin (DOGE) X5 USD-Pegged stablecoins (GUSD, USDC, PAX, DAI and BUSD) *Stay tuned... we have more coming!
- [Is Afterpay/Klarna available on hyped release shoes?](https://help.culturekings.com.au/en-US/is-afterpayklarna-available-on-hyped-release-shoes-93909.md): While Afterpay is a payment option available for the majority of our products, it's important to note that, in most cases, we are unable to offer Afterpay for limited-release or highly sought-after shoes when they are initially launched online. Regar
- [I paid through Afterpay but have not recieved a confirmation email](https://help.culturekings.com.au/en-US/i-paid-through-afterpay-but-have-not-recieved-a-confirmation-email-93807.md): Please check all your email addresses as often, people add their alternative emails as well as check your promotional/spam/junk folders - sometimes our emails slip in there! After an hour, if you haven't received an order confirmation from Culture
- [Why isn't my Student Beans discount working?](https://help.culturekings.com.au/en-US/why-isnt-my-student-beans-discount-working-149553.md): If you have any further issues - we suggest that you reach out to Student Beans directly.
- [What payment methods do you accept?](https://help.culturekings.com.au/en-US/what-payment-methods-do-you-accept-807433.md): Feel free to place an order using any of the following payment methods. Please note that only one payment method can be used per order. If you have a Culture Kings gift voucher or card, you can apply it and pay the remaining balance with one of the f
- [Giveaway - Culture Kings NRL Giveaway](https://help.culturekings.com.au/en-US/giveaway---culture-kings-nrl-giveaway-415773.md)
- [When are Not-For-Sale (NFS) promotions available?](https://help.culturekings.com.au/en-US/when-are-not-for-sale-(nfs)-promotions-available-358595.md): We love to show appreciation to our customers by offering exclusive Not-For-Sale (NFS) merchandise as a reward for shopping with us. The NFS collection at Culture Kings has become iconic, gaining popularity and value over time. NFS Promotions are ava
- [Why isn't my Student Beans discount working?](https://help.culturekings.com.au/en-US/why-isnt-my-student-beans-discount-working-362974.md): If you have any further issues - we suggest that you reach out to Student Beans directly.
- [I paid for an item that is now on sale](https://help.culturekings.com.au/en-US/i-paid-for-an-item-that-is-now-on-sale-93742.md): Unfortunately, promotions do come and go. If you have placed an order prior to a sale going live, Culture Kings is not obligated to honor any price difference as this was not the price at the time of purchase. You are more than welcome to cancel
- [Do you have promotion or discount codes?](https://help.culturekings.com.au/en-US/do-you-have-promotion-or-discount-codes-93884.md): Occasionally we have special offers, make sure you are signed up to our VIP list and follow our social media accounts! For any promotions, you will have the option to claim your free gifts at checkout. We also have a dope range of set Bundles and
- [Do you price match for sales?](https://help.culturekings.com.au/en-US/do-you-price-match-for-sales-807525.md): Culture Kings does not offer price matching with other brands or companies. We only match prices from our own website or from instore.
- [What is a security check?](https://help.culturekings.com.au/en-US/what-is-a-security-check-347778.md): Culture Kings may require further verification of your order to ensure that order/s are authorized by the cardholder and not placed by a suspicious individual. We have situations where individuals steal someone's card and the order comes through to b
- [Fraud Protection](https://help.culturekings.com.au/en-US/fraud-protection-358588.md): All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database where the information is kept confidential. Culture Kings is a Google Trusted Store.
- [I'm having issues with my EQL login](https://help.culturekings.com.au/en-US/im-having-issues-with-my-eql-login-358601.md): I am sorry to hear you are having issues logging in to your EQL account for Hyped Releases!. Please ensure to reach out to their support team as this is a third-party company and we don't have access to their systems. Good luck with your Jordan/Dunk
- [Is Afterpay/Klarna available on hyped release shoes or raffles?](https://help.culturekings.com.au/en-US/is-afterpayklarna-available-on-hyped-release-shoes-or-raffles-347773.md): While Afterpay is a payment option available for the majority of our products, it's important to note that, in most cases, we are unable to offer Afterpay for limited-release or highly sought-after shoes when they are initially launched online. Regar
- [Why weren't NFS items included in my raffle order?](https://help.culturekings.com.au/en-US/why-werent-nfs-items-included-in-my-raffle-order-347777.md): Unfortunately, raffle orders are not eligible to receive NFS packs regardless of the amount spent. Raffle orders are unlike regular orders as they are processed by our third-party partner EQL, which is separate from regular CK order processing.
- [What happens if I win the raffle, but don't have enough funds in my account?](https://help.culturekings.com.au/en-US/what-happens-if-i-win-the-raffle-but-dont-have-enough-funds-in-my-account-358591.md): Unfortunately, you must have the required amount of funds in your account immediately. If you have received an email saying you have won but the transaction failed, this win will then be forfeited and sent to the next customer in line. To avoid disap
- [Can I change my raffle entry?](https://help.culturekings.com.au/en-US/can-i-change-my-raffle-entry-358592.md): Unfortunately, once your entry is complete we cannot edit or change parts of it. You have the ability to cancel the entry before it is drawn and replace it through EQL.
- [Gift Card Balance](https://help.culturekings.com.au/en-US/gift-card-balance-347786.md): Need to check your remaining Gift Card Balance?. We can certainly help you with this, please reach out to us HERE with your full gift card code or a clear image of the gift card and we'll let you know the balance!
- [The Card Network Gift Cards - TCN, HIM, HER, TENN, PARTY, KIDS](https://help.culturekings.com.au/en-US/the-card-network-gift-cards---tcn-him-her-tenn-party-kids-364800.md)
- [I haven't received my gift card?](https://help.culturekings.com.au/en-US/i-havent-received-my-gift-card-347782.md): All gift cards worth over $200 may be subject to a security check that will take up to 48 hours to complete before the issue of your gift card,. If you have not been contacted within 24 hours of your gift card purchase please check your junk/spam fol
- [I have lost my gift card code, can you re-send it?](https://help.culturekings.com.au/en-US/i-have-lost-my-gift-card-code-can-you-re-send-it-347787.md): Gift cards are treated like cash because they represent a stored monetary value. They are essentially a form of prepaid currency that can be used to make purchases. When a gift card is lost or stolen, it is challenging to replace because, unlike othe
- [Can I purchase a gift card using Afterpay/Klarna?](https://help.culturekings.com.au/en-US/can-i-purchase-a-gift-card-using-afterpayklarna-347780.md): You can not purchase a Gift Voucher using Afterpay or any third-party installment plans. We only allow a full payment. *With all Gift Voucher purchases we do strongly recommend that you checkout using Paypal to avoid the security check process.
- [Can I use a gift card to purchase another gift card?](https://help.culturekings.com.au/en-US/can-i-use-a-gift-card-to-purchase-another-gift-card-347781.md): Unfortunately, you cannot do this. We only accept full payments through a verified Visa, Mastercard or Paypal.
- [Can I use more than one gift card code on my order?](https://help.culturekings.com.au/en-US/can-i-use-more-than-one-gift-card-code-on-my-order-347785.md): Yes! You can add up to five gift card codes at check-out.
- [Where do I apply my gift card?](https://help.culturekings.com.au/en-US/where-do-i-apply-my-gift-card-470789.md): Gift Cards are applied at the > Information screen of the checkout,. To redeem your online voucher apply the code to the "Discount Code/Gift Card" field to apply the amount to your order - Any residual order value will need to be paid via Credit, Deb
- [Why isn't my gift card working at the checkout?](https://help.culturekings.com.au/en-US/why-isnt-my-gift-card-working-at-the-checkout-347784.md): Here are the main reasons your voucher may not be working:. You have entered the code incorrectly:. Sometimes digits and letters get mixed up. (EG 'I' and '1', 'O' and '0'). TIP: If you have been sent a digital voucher, it is best to copy and paste t
- [Am I eligible for NFS items when I buy a gift card?](https://help.culturekings.com.au/en-US/am-i-eligible-for-nfs-items-when-i-buy-a-gift-card-347788.md): If you are simply purchasing a gift card please be aware that it will not be eligible for NFS(Not for Sale) items. Please note that when you purchase a gift card, it does not qualify for NFS (Not for Sale) items. NFS items are complimentary gifts off
- [My tracking says delivered but I haven't received my order](https://help.culturekings.com.au/en-US/my-tracking-says-delivered-but-i-havent-received-my-order-93815.md): We're sorry to hear that you have not received your order!. It is important that the below process is done before contacting us so that we can chase this up straight away!. Australia Post: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
- [Use the AusPost app to track your deliveries](https://help.culturekings.com.au/en-US/use-the-auspost-app-to-track-your-deliveries-409896.md): The AusPost app makes it easy and safe to manage your deliveries. Download today using your smartphone, tablet, or smartwatch. Click HERE to check out the Auspost website for more information about the app and exclusive insights into your deliveries!
- [Same day shipping](https://help.culturekings.com.au/en-US/same-day-shipping-368370.md): Our goal is to dispatch all orders by 2 pm every business day (Mon-Fri), excluding public holidays. However, a few factors might delay the shipment before 2 pm, If your order includes one of the following issues, there may be a hold-up in processing:
- [Australia Post has lost my parcel](https://help.culturekings.com.au/en-US/australia-post-has-lost-my-parcel-93759.md): Sorry to hear that your order is not with you by now! On the occasion that this parcel is deemed lost, we will not leave you empty-handed but do need to follow the appropriate steps to understand what has gone wrong here. Please send through any
- [SHIP FROM STORE / SPLIT SHIPMENTS copy](https://help.culturekings.com.au/en-US/ship-from-store--split-shipments-copy-7553407.md): When you place an order online, our system will automatically attempt to fulfil as much of your order as possible from our warehouse. If an item is unavailable at the warehouse, the system will route that item to the nearest physical store with avail
- [My parcel was attempted delivery, what do I do?](https://help.culturekings.com.au/en-US/my-parcel-was-attempted-delivery-what-do-i-do-93791.md): Attempted Delivery means Auspost was unable to fulfill the delivery to your address. To reschedule your delivery or to confirm if your parcel has been taken to a post office, please contact Australia Post directly. If you don’t schedule redelivery
- [International customs and import fees](https://help.culturekings.com.au/en-US/international-customs-and-import-fees-93862.md): Customers outside of Australia may be liable to pay for customs and import duties. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/how much these taxes may be before
- [Why have some of my items arrived without a plastic sleeve?](https://help.culturekings.com.au/en-US/why-have-some-of-my-items-arrived-without-a-plastic-sleeve-363016.md): At Culture Kings, we are committed to promoting sustainability. As a stockist for numerous brands, each brand has its own unique sustainability practices, which may include reducing the use of single-use plastics. To contribute to eco-friendly practi
- [The Sharp Shooter Challenge](https://help.culturekings.com.au/en-US/the-sharp-shooter-challenge-415776.md): Culture Kings is celebrated for its legendary Sharp Shooter Challenge, where participants put their skills to the test in a demanding competition to successfully make 10 consecutive shots. The reward? An opportunity to claim exclusive merchandise and
- [What is Not-For-Sale?](https://help.culturekings.com.au/en-US/what-is-not-for-sale-93878.md): We reward our customers for shopping with us, with limited edition Not-For-Sale (NFS) merchandise. NFS at Culture Kings has become iconic, growing in both popularity and value over time. To be eligible, you must spend a required value in one transact
- [I want to be a Culture Kings influencer!](https://help.culturekings.com.au/en-US/i-want-to-be-a-culture-kings-influencer-93744.md): We are always on the hunt for new collaborations with Influencers, if you think our brand aligns with you, reach out to our Instagram team 🙌 Culture Kings Instagram Culture Kings Women's Instagram Culture Kings Junior Instagram
- [I want to model for Culture Kings!](https://help.culturekings.com.au/en-US/i-want-to-model-for-culture-kings-93745.md): We hire all our models through private agencies, if you think you have what it takes to rep Culture Kings, reach out to our team on Instagram with your agency details 🙌. Culture Kings InstagramCulture Kings Women's InstagramCulture Kings Junior Inst
- [Find your nearest store!](https://help.culturekings.com.au/en-US/find-your-nearest-store-93887.md): Come in and see for yourself exactly why all the best athletes, musicians, and celebrities shop at Culture Kings. Find your nearest store HERE.
- [Culture Kings hall of fame](https://help.culturekings.com.au/en-US/culture-kings-hall-of-fame-93861.md): Whenever your favorite celeb is in town, they head to the closest Culture Kings Store. CLICK HERE to see who has dropped by!
- [Celebrity in-store appearances](https://help.culturekings.com.au/en-US/celebrity-in-store-appearances-93871.md): We have lots of celebs and sporting stars drop into our stores for in-store appearances - just check out our hall of fame! All information for an in-store appearance will be added to our social media pages when the details are confirmed, so keep an
- [Does Culture Kings franchise?](https://help.culturekings.com.au/en-US/does-culture-kings-franchise-93956.md): Currently, Culture Kings does not offer franchise opportunities for its stores. As of the last couple of years, we have transitioned into a public company listed on the U.S. stock market. If you have any other questions or if there's anything else we
- [NEW ERA HATS](https://help.culturekings.com.au/en-US/new-era-hats-7552438.md): Measure the circumference of your head using a soft measuring tape, placing it just above your eyebrows and ears. Compare your measurement to the New Era Size Guide HERE below to find your best fit. Yes. New Era fitted hats generally fit true to siz
- [Vintage & black washed garments](https://help.culturekings.com.au/en-US/vintage-and-black-washed-garments-385824.md): At Culture Kings, our passion lies in embracing the timeless charm of classic vintage tees. We take pride in paying homage to both nostalgic and modern influences, seamlessly blending the aesthetics of anime, cartoons, movies, sports teams, and more.
- [Ring sizing](https://help.culturekings.com.au/en-US/ring-sizing-93930.md): Grab a piece of string to measure the circumference of the finger you want to wear the ring on. Keep in mind you want it to slide over your knuckle so don't pull the string too tight. Then just compare that to this size chart for the perfect fit
- [Headwear Sizing Guide](https://help.culturekings.com.au/en-US/headwear-sizing-guide-93823.md): This guide should be used for a general guide only. Our products can vary in sizing slightly depending on the brand. Official New Era Sizing Chart can be found HERE
- [Swingman Jerseys Vs Authentic Jerseys](https://help.culturekings.com.au/en-US/swingman-jerseys-vs-authentic-jerseys-385809.md): Mitchell & Ness offers two different types of NBA jerseys, authentic and swingman. Side-by-side, both styles look nearly identical. However, each type of jersey has been made for different purposes. AUTHENTIC JERSEYS. The cream of the crop, authenti
- [NBA Jersey mens sizing](https://help.culturekings.com.au/en-US/nba-jersey-mens-sizing-93824.md): Here is the size guide we recommend you to use when ordering our Adult Jerseys: SIZE (On Tag) SIZE (Numeric) CHEST (INCH's) LENGTH (INCH's) S 40 35 - 37.5 28 M 44 37.5 - 41 33 L 48 41 - 44 34 XL 52 44 - 48.5 35 2XL 56 48.5 - 53.5 36 Each brand will
- [NBA Jersey kids sizing](https://help.culturekings.com.au/en-US/nba-jersey-kids-sizing-93839.md): This guide should be used for a general guide only. Our products can vary in sizing depending on the brand. **Infant Jersey sizing comes in 12 months, 18 months and 24-months sizing** CK SUGGESTED AGE CULTURE KINGS SIZE (On-site) NIKE SIZE (On tag)
- [Do you have a warranty on your products?](https://help.culturekings.com.au/en-US/do-you-have-a-warranty-on-your-products-93848.md): We do not have a set warranty for our products, however, if your product happens to become faulty please contact our team as soon as possible and we will deal with your faulty item as quick as possible! Please note we take into consideration the