What is a security check?Updated a month ago
Why does my order require verification?
Culture Kings may occasionally require additional verification before an order can be processed. This is a security measure designed to protect our customers and cardholders from unauthorised or fraudulent transactions.
Unfortunately, there are situations where stolen card details are used to place orders online. For this reason, some orders may be flagged by our security systems for additional review. This can occur for a number of reasons and does not necessarily mean there is an issue with your order.
If verification is required, our Security Team may contact you by email and request further information to confirm that the purchase was authorised by the cardholder. If we’re unable to successfully verify the transaction, the order may be cancelled and refunded as a security precaution.
If you’ve been contacted by our Security Team
If you have received a verification email from [email protected], please reply directly to the email you received. This ensures your response goes straight back to our Security Team for review.
We recommend responding as soon as possible to avoid unnecessary delays with your order.
These verification checks are completed at Culture Kings’ discretion and are in place to protect both our customers and our business from fraudulent activity.